Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
sources of information on the events industry:
discussions with experienced industry personnel
industry accreditation operators
industry associations and organisations
industry journals, reference books and seminars
internet
libraries and media
networking with colleagues and suppliers
plain English documents, issued by government regulators, that describe laws relevant to the events industry
training courses
unions
event types and staging elements
event products and services
structure of the events industry:
key characteristics
main functions
features and services of businesses within the local and regional industry
business relationships
information of relevance to the events industry:
economic and social significance of the events industry:
community role in events
effect on local amenities and facilities
employment
role of and impacts on local communities
general nature of allied and cross-over industries:
tourism
hospitality
entertainment
culture
sport
career opportunities within the industry
current issues and trends for the industry
roles and general responsibilities for different jobs in the industry
basic aspects of the stages of event management, from concept development through to execution
basic aspects of Australian events industry quality assurance processes:
industry accreditation schemes
International Organization for Standardization (ISO) 20121 Event Sustainability Management Systems
codes of conduct or ethics
occupational licensing
reasons for participation
roles and responsibilities of individual staff members in quality assurance
basic aspects of managing environmental and social sustainability when operating events
roles and responsibilities for environmental and social sustainability in:
event organisations
event management companies
event venues and sites
basic aspects of state, territory, commonwealth and local government laws specifically relevant to the events industry, and actions that must be adhered to by organisations staging events:
environmental protection requirements for minimal impact operations, protection of natural and cultural integrity, and waste management
local community protection:
ownership
requirements for management
access
maintaining lifestyle of neighbouring residents
consumer protection for refunds, terms and conditions of quotations, and cancellation fees
basic aspects of equal employment opportunity (EEO) law:
rights of employees
responsibilities of employers to make merit-based employment decisions
current and emerging technology used by event organisations:
ebusiness
social media
ethical practices for:
confidentiality of customer information
declaration of commissions, fees and other charges
gifts and services provided free of charge
tips
overbooking
product recommendations
professional behaviour when participating in site inspections and industry events.
Skills must be demonstrated in an operational events business or activity. This can be:
an industry workplace
a simulated industry environment.
Assessment must ensure access to:
communication technology and information programs used to source industry information
information on current events industry practice, products and services from:
accredited operators
associations and organisations
journals
seminars
colleagues
media
personal observations and experience
reference books
training courses
unions
the internet
information on codes of conduct, membership and benefits distributed by:
industry associations
accreditation operators
unions
plain English documents issued by government regulators that describe laws specifically relevant to the events industry.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:
have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency.